Privacy Policy
This Privacy Policy explains how Mint Pokemon Mystery Box collects, uses, stores, and protects information when you visit our website, create an account, place an order, submit a form, leave a comment, or otherwise interact with our website.
Mint Pokemon Mystery Box is a Pokémon mystery box ecommerce store owned and operated by Multiverse Comics LLC. By using this website, you agree to the terms of this Privacy Policy.
Who We Are
Our website address is https://pokemonmysteryboxes.com.
This website is operated by Mint Pokemon Mystery Box and owned by Multiverse Comics LLC.
Information We Collect
We may collect information that you voluntarily provide to us when you use our website, including when you place an order, create an account, contact us, leave a comment, submit a form, sign up for updates, or participate in promotions.
The information we collect may include:
- Your name
- Your email address
- Your billing address
- Your shipping address
- Your phone number, if provided
- Your order details
- Your account username and password information
- Messages or form submissions you send to us
- Comments, reviews, or other content you submit
- Payment-related information processed through third-party payment providers
- IP address, browser type, device information, and website usage data
How We Use Your Information
We use customer and website information for business, operational, legal, security, and customer service purposes.
We may use your information to:
- Process and fulfill orders
- Ship products
- Provide order updates and tracking information
- Respond to customer service requests
- Review exchange or damage claims
- Process payments and prevent fraud
- Manage customer accounts
- Improve our website, products, and services
- Send transactional emails related to orders or accounts
- Send marketing emails if you have opted in or where permitted by law
- Protect our website from spam, fraud, abuse, and security threats
- Comply with legal, tax, accounting, and regulatory obligations
- Enforce our Terms and Conditions, Refund and Returns Policy, and other website policies
Orders and Payment Information
When you place an order, we collect information necessary to process, fulfill, and ship your purchase. This may include your name, billing address, shipping address, email address, phone number, order details, and payment-related information.
Payment information may be processed by third-party payment processors. We do not intentionally store full credit card numbers on our website. Payment processors may collect, process, and store payment information according to their own privacy policies and security practices.
We may retain order records as needed for business operations, accounting, tax reporting, customer service, fraud prevention, dispute resolution, chargeback defense, and legal compliance.
Customer Accounts
If you create an account on our website, we may store the personal information you provide in your user profile. You may be able to view, edit, or delete certain personal information in your account, except information that must be retained for administrative, legal, security, fraud prevention, tax, accounting, or order history purposes.
Website administrators may also view and edit account information when necessary for customer service, website management, fraud prevention, or order support.
Contact Forms
If you contact us using a form on our website, we may collect the information you submit, including your name, email address, order number, message, and any other details you provide.
We use contact form submissions to respond to customer questions, resolve order issues, review exchange requests, investigate claims, provide support, and maintain business records.
Comments and Reviews
When visitors leave comments or reviews on the website, we collect the information shown in the comments or review form, along with the visitor’s IP address and browser user agent string to help detect spam, fraud, and abuse.
An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to determine whether you use that service. The Gravatar privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in connection with your comment.
Comments, reviews, and related metadata may be retained indefinitely so we can recognize and approve follow-up comments, maintain review history, detect spam, protect the website, and preserve business records.
User-Submitted Content
If you submit reviews, comments, testimonials, images, photos, messages, or other content to our website or to Mint Pokemon Mystery Box, you understand that the content may be visible to others depending on where it is submitted.
You should not submit private, sensitive, confidential, or personal information in public comment areas, review areas, or other public-facing sections of the website.
We may moderate, remove, reject, or edit user-submitted content that we believe is false, misleading, abusive, obscene, spam, fraudulent, infringing, unlawful, or otherwise inappropriate.
Media Uploads
If you upload images to the website, you should avoid uploading images with embedded location data, including EXIF GPS data. Visitors to the website may be able to download and extract location data from images posted publicly on the website.
Cookies
Our website may use cookies and similar technologies to improve website functionality, process orders, manage accounts, remember preferences, analyze traffic, detect fraud, improve security, and support marketing or advertising features.
If you leave a comment on our website, you may be able to opt in to saving your name, email address, and website in cookies. These cookies are for your convenience so you do not have to fill in your details again when leaving another comment. These cookies may last for one year.
If you visit our login page, the website may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is usually discarded when you close your browser.
When you log in, the website may set cookies to save your login information and screen display choices. Login cookies may last for two days, and screen option cookies may last for one year. If you select “Remember Me,” your login may persist for two weeks. If you log out of your account, login cookies may be removed.
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie typically contains no personal data and may simply indicate the post ID of the article you edited. It may expire after one day.
Analytics and Website Tracking
We may use analytics tools, tracking technologies, pixels, cookies, server logs, and similar tools to understand how visitors use our website, measure website performance, improve customer experience, evaluate marketing effectiveness, and protect against suspicious activity.
These tools may collect information such as IP address, device type, browser type, operating system, pages visited, time spent on pages, referring websites, approximate location, and interactions with website features.
Advertising and Marketing
We may use customer information, cookies, pixels, and similar technologies to support marketing, advertising, retargeting, abandoned cart reminders, promotional emails, and related business activities where permitted by law.
You may unsubscribe from marketing emails by using the unsubscribe link included in marketing messages when available. Transactional emails related to orders, accounts, shipping, policy updates, security, or customer service may still be sent when necessary.
Embedded Content From Other Websites
Pages on this website may include embedded content from other websites, such as videos, images, social media posts, product content, maps, articles, or other materials.
Embedded content from other websites behaves as if you visited the other website directly. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged in to that third-party website.
Third-Party Services
We may share information with third-party service providers when needed to operate our business, process orders, provide services, protect the website, and fulfill customer purchases.
Third-party service providers may include:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email service providers
- Customer service tools
- Fraud prevention services
- Analytics providers
- Advertising platforms
- Security and spam detection services
- Accounting, tax, or legal service providers
These third parties may process information according to their own privacy policies and terms. We are not responsible for the privacy practices, security practices, or policies of third-party websites or service providers.
Who We Share Your Data With
We do not sell customer personal information in the ordinary sense of directly exchanging customer information for money.
We may share information when necessary to:
- Process payments
- Ship orders
- Provide customer support
- Prevent fraud or abuse
- Protect the website and business
- Respond to legal requests
- Comply with tax, accounting, or legal obligations
- Enforce our website policies
- Resolve chargebacks, disputes, or claims
If you request a password reset, your IP address may be included in the reset email.
Fraud Prevention and Security
We may use collected information to detect, prevent, and respond to fraud, chargeback abuse, suspicious activity, spam, unauthorized access, policy violations, and other harmful activity.
We reserve the right to preserve and disclose information when we believe it is necessary to protect Mint Pokemon Mystery Box, Multiverse Comics LLC, our customers, our website, payment processors, shipping carriers, or others.
Chargebacks, Disputes, and Legal Claims
If you file a chargeback, payment dispute, legal claim, fraud claim, delivery claim, or similar complaint, we may use and share order records, tracking information, checkout data, customer communications, IP address information, product descriptions, policy acceptance records, photos, and related information with payment processors, banks, credit card companies, shipping carriers, legal advisors, fraud prevention services, and dispute resolution providers.
How Long We Retain Your Data
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, account management, fraud prevention, dispute resolution, chargeback defense, tax reporting, accounting, legal compliance, and business recordkeeping.
If you leave a comment or review, the comment or review and its metadata may be retained indefinitely. This helps us recognize and approve follow-up comments, maintain review history, detect spam, protect the website, and preserve business records.
For users who register on our website, we may store the personal information provided in their user profile for as long as the account exists or as long as needed for business, legal, security, fraud prevention, order history, tax, accounting, or administrative purposes.
Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. However, no website, payment system, hosting service, internet transmission, or electronic storage method is completely secure.
By using this website, you understand that we cannot guarantee absolute security of information transmitted through or stored on the website.
Your Responsibilities
You are responsible for providing accurate information when placing orders, creating accounts, submitting forms, or contacting us.
You are also responsible for keeping your account login information secure and for any activity that occurs under your account.
Children’s Privacy
Our website is intended for use by individuals who are old enough to make purchases online or who have permission from a parent or legal guardian.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we may delete that information.
Your Data Rights
Depending on where you live, you may have certain rights related to your personal information. These rights may include the ability to request access to personal information, correction of personal information, deletion of personal information, or a copy of certain data we hold about you.
If you have an account on this website, have left comments, or have placed an order, you may request to receive an exported file of certain personal data we hold about you, including data you have provided to us.
You may also request that we erase certain personal data we hold about you. This does not include data we are required or permitted to keep for administrative, legal, tax, accounting, fraud prevention, security, dispute resolution, chargeback defense, order history, or policy enforcement purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Information may also be processed by third-party service providers used for website hosting, payment processing, shipping, analytics, security, email communication, advertising, customer service, fraud prevention, and other business operations.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content, security, privacy policies, or practices of third-party websites. You should review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
Mint Pokemon Mystery Box and Multiverse Comics LLC reserve the right to update, modify, or change this Privacy Policy at any time.
The version posted on our website will be the current version. Continued use of the website after changes are posted means you accept the updated Privacy Policy.
Contact Us
For questions about this Privacy Policy or to submit a privacy-related request, please email us using the contact form on our Contact Us page.
